INFORMATION COLLECTION & USE

The Government of Ras Al Khaimah Tourism Development Authority (“RAK TDA”) takes our responsibilities seriously and is committed to protecting the privacy of visitors and customers of this website (“Site”). This policy explains how we use personal information that we may obtain about you.

WHY DO WE NEED YOUR PERSONAL INFORMATION?

When you use services on this site you will be asked to provide information such as your name, address, contact number and your debit/credit card details. This information may be stored on our computers or the information may be used as follows:

  • Processing your booking or contacting you if there is an issue with your booking.
  • To answer any questions that you may send to us by email.
  • For conducting customer satisfaction services
  • Meeting our legal compliance obligations

TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?

RAK TDA will not sell, trade or distribute your information to any third parties without your written permission.

RAK TDA may provide third party service providers with access to your information. These service providers may include, but are not limited to: Credit card verification providers, customer relationship management centre and internet services providers who host and manage our webpage.

RAK TDA may disclose your personal information as required by law to institutions that have the authority to obtain it.

You can choose not to provide certain personal information that we request, this will not affect your ability to access and enjoy our website, but you may not be able to access certain options or services.

CONSENT

The giving of your personal information to RAK TDA is consenting to the use of this information as described in this policy. RAK TDA may contact you from time to time to provide information on its offers or to update you on its services. You can choose to unsubscribe at any time from these updates or from having your personal information used for market research purposes.

WITHDRAWING YOUR CONSENT

If at any time you no longer wish to receive information from us, you may do so by clicking here, this will remove you from the RAK TDA database.

Please note, if you do not consent to RAK TDA’s use and disclosure of your personal information that you have shared with us, then by withdrawing your consent it may affect our ability to provide particular services.

SECURITY

RAK TDA will always take appropriate steps to safeguard the personal information that you have shared with us. Prevention of unauthorised access is our primary concern, therefore, we have appropriate physical, electronic and managerial systems in place to safeguard and secure your information. Unfortunately in this fast paced changing world we cannot guarantee and have no control over the public or third party network through which you send your personal information to the site.

AGGREGATE DATA

We may from time to time aggregate personal information collected for the purpose of analysing patterns to improve our marketing and promotional efforts and website use. All aggregated data will have all identifying elements removed.

We gather site information which can include frequency and number of visitors. This information gathered may include which URL you just came from, which URL you go to next, which browser you are using and your IP address. This data is only used for the purpose of determining how customers use our site, and to help us to research user’s demographics, interests and behaviour which will help us to improve your experience within the site.

COOKIES

The term “cookie” refers to a small piece of text which is downloaded and stored on your hard drive to store information. This cookie will not be stored on your browser without your permission; they only occupy a minimal part of your hard drive and can improve your Web surfing experience. RAK TDA uses cookies to track customer visits through the site.

Cookies cannot collect any information from your hard drive; you may receive cookies from many different sites but each cookie can only be read by the Web server that originally issued it. If you do not wish to receive cookies you can set your browser to refuse them.

LINKS

Our website may contain links to other websites which are not operated by RAK TDA. This Privacy Policy only applies to information which has been collected on our website only. It should be noted that we are not responsible for any other websites privacy practices that are not operated by RAK TDA even if a link has been supplied from our website, and we advise that you read the privacy statements of each individual website that collects personally identifiable information.

ACCESS / CORRECTION / UPDATING OF PERSONAL INFORMATION

If at any time you wish to see the personal information we hold or need to inform us of any changes or updates to your personal information you can do so by clicking here.

NOTIFICATION OF CHANGES

From time to time we may update or change our Privacy Policy; these changes will be posted on our website.

WEBSITE CONTACT

Online Bookings – If you have a query regarding your online booking or have encountered any issues whilst making you booking please contact us here.

Non-Booking related Queries – If you experience any technical problems during your visit to our site, or have any comments or suggestions please contact us here.

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